FAQ
Shipping
We ship to all countries in the European Union.
Most orders take 3-6 business days to arrive. You can see an estimated delivery time on product pages, during checkout and in your order confirmation email.
Most packages are shipped from Finland. This means there will be no additional VAT or customs charges after checkout and no customs declaration will be required to receive your order.
We offer free international shipping for all orders above 40 €. For lower orders, you can find the price of shipping on the checkout page.
Returns
In short: Yes.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us below and we'll arrange a return for you. In general, we accept returns within 30 days of purchase.
In short: Nothing except return shipping.
We don't charge a processing fee for returns. However, you will need to pay for return shipping using a shipping method of your choice.
In short: Contact us.
If you'd like to return a product, always contact us first. We will then give you instructions to return the product.
Note that orders can't be returned by not picking them up in time. In other words, undelivered items are not returns and will result in extra charges.
You can contact us using the contact methods at the bottom of this page.
Taxes & Customs
In short: Yes, but it's included in prices automatically.
All orders in EU are subject to VAT. However, we collect it automatically during checkout so you will not be charged any extra after your payment. This means there will be no additional charges before your order is delivered to you in your country.
In short: No.
Since our products are shipped from within EU, you will not be charged any extra taxes or customs charges after checkout. For the same reason, you don't need to do a customs clearance.
More questions?
If your question is not answered here, feel free to contact us below and we will get back to you as soon as possible.